Consultation, Information & Technology

A key feature that enables us to provide a consistently high standard of services is our advanced information management systems.

All our field personnel and managers are connected via the Internet, which enables the business to operate on true network principles, speeding response times and delivering accurate quality information. All customer information is held centrally, which enables our Customer Care Centre to know your business and answer question at the click of a button.

But it’s not just by the provision and management of services that Severnside can add value to your business. Via the technology we employ you can be provided with quality management information designed not only aid the control of your business, but also keep you abreast of ever changing legislation, as well as operating within best environmental practice.

For example Severnside operates a national fleet of Mobile Compaction vehicles designed for the collection of packaging waste from hand collections, through wheelie bins and up to larger containers capable of holding three quarters of a tonne of cardboard. This entire fleet is fitted with on board weighing computers that are operated prior, and after, every load has been collected- wheelie bins and manual lifts included. This ensures that each customer picked up can be given accurate weight loads for all collections carried out.

Likewise, weighbridges within our depots ensure that all collections and dispatches are accurately recorded and documented. Such information is fed back to the Customer Care Centre where it is made available for you, the customer. Consolidated invoices also provide part of the management information available.