Where can I get a quick response and impartial advice to my waste questions?

Good effective procedures are essential for any company to be successful in its business today. Severnside has taken ideas from some 'best in class' companies and applied them to recycling and waste facilities management- the Facilities Management Centre, for instance, is based on the ideals set by Direct Line Insurance who were the first to set up call centres in this way. With the creation of the Facilities Management Centre in 1998, Severnside had a clean sheet to establish new procedures aimed at giving the customer what they needed.

Our Materials Recycling Audit was initiated as the customer document that Severnside’s services would expand from. This document forms the background to the customer’s entry on Severnside’s Client Database, a database that is centrally controlled at the Facilities Management Centre. From the initial contact with a prospective client and through the life of the service, details are logged whenever a contact is made so that we can create a history specific to each customer and to each site.

Extra Collections, Account Queries and Account Information- all there for you at a click of a button.